Frequently Asked Questions

OUR PRODUCTS:

Our products are made using high quality designer fabrics and proudly made in the Cape. Local is Lekker - buying locally manufactured products positively contribute towards South Africa's economy.  

 

WHERE TO BUY:

Our products are available to buy directly through our website or if you like to see and feel before your buy, they are also available in store from a number of stockists.Please visit our stockists page for more details.  

 

SHIPPING/DELIVERY: 

South Africa

Courier to door

R50 Cape Town only - Cape Town City

R99 SA main centers -

Regional : Hermanus, Worcester,Wellington, Paarl, Malmesbury, Caledon, Franschhoek

Rest of SA: Johannesburg, Pretoria, Durban, Bloemfontein, East London, Port Elizabeth, George

R150 SA outer lying - Cities/ towns not listed above

National courier service with tracking number delivered straight to your door/workplace. [Our couriers cannot deliver to a PO address]

We use a reputable and trustworthy courier service with on time delivery, hence the cost

Delivery main centers: 1-2 working days , outer lying 2-3 days

** Please note : It is your responsibility to track your items and can be checked through

The Courier Guy: track

 

 

International 

International shipping is serviced through the South African post office with tracking number.

Your order will be shipped within 48hours after receiving payment. 

Delivery: 7-10 working days [US and Europe main centers] 

Please note: There may be delays in delivery if there is a strike, or adverse weather conditions in US and Europe. 

Mina Moo accepts no liability for incorrect shipping addresses supplied.

** Please note : It is your responsibility to track your items and can be checked through any of the following methods

 

PAYMENT OPTIONS:

Credit card [Visa, mastercard accepted ] Instant Eft option also in place                             

* Our online payments are facilitated by Payfast, they use an Extended Validation SSL with 256-bit encryption.Only two of the four major South African banks use this, the highest level of encryption currently available. 3D secure is in place for all credit card transactions.   
 

REFUND/EXCHANGE:
Our products are made with love and care and goes through strict quality control, but if you are not entirely satisfied with your item you may return it, provided that its unworn and in original packaging within 7 days. Return shipping will be for your account and refunds/exchanges will only be processed once item have been received and inspected. Please email us to arrange. No refund/exchange on sale items.

Note: Items bought at any of our stockists - these items will have to be exchanged directly with the relevant boutique.

Gifting: If you received our products as a gift, same terms above apply

 

WASH AND CARE:

Our cotton prints are delicate fabrics, prolong the life of your product by following the wash/care instructions:  30 deg cool wash, do not tumble dry, warm iron on reverse. Screen printed items: 30 deg cool wash, do not tumble dry, cool iron on reverse/inside. 

 

WHOLESALE: 
If you would like to purchase in bulk or stock our products in your store, please email info@minamoobaby.com for further info.